Cancel policy

Cancellation notification

Please contact us from the inquiry page if you need to cancel your application for unavoidable reasons.

Cancellation fee

  • 3 days before: 0 cancellation fee
  • 2 days before  (until 18:00): 50% cancellation fee
  • The day before (after 18:00) or on the day of: No Refund

About refund method

You will receive the payment amount  back after deducting the cancellation fee from the payment amount.

Late Arrival

  • If you contact us with the a reason for being late, we can provide a 3-hour tour for late arrivals within 30 minutes.
  • If you are late within 31 to 59 minutes, we will inform you of the tour from there until the scheduled end time.
  • If you are late for more than 1 hour, we will cancel your order.
  • If you are late due to delays in public transportation, please contact us and we will plan accordingly.